Returns

We strive to make sure every order is perfect, but should you find your order to be damaged, or faulty, we will exchange or return goods purchased within 15 days of delivery.

To Make a Return:

  1. Please email or call us at hello@vinoble.hk / +852 2191 7388 to notify us of your details and the item you would like to return
  2. Ensure the goods are with their original product packaging
  3. Pack them with an appropriate external packaging such bubble wrap from your postal service
  4. We will arrange collection of the goods
  5. Once received and the damage or fault is confirmed, we will issue the refund or exchange within 5 working days